Ask Safely Terms of Service
Effective October 1, 2026 · Last updated October 1, 2026
1. Agreement
These Terms govern your use of Ask Safely: the web app, the iOS and Android apps, and the scam checker at asksafely.ai/scam-check (the "Service"), run by SafeLife Inc. ("SafeLife," "we"). The Ask Safely Privacy Policy is part of these Terms. By using the Service, you agree to them.
2. Eligibility and accounts
You must be 17 or older. Keep your sign-in details secure; you're responsible for activity on your account. One account per person. If we learn someone under 17 is using the Service, we'll close the account and delete its data.
3. The Service
Ask Safely is an AI assistant built on Anthropic's Claude models through AWS Bedrock. It includes chat, web search, Knowledgebooks, and Experts (currently Researcher, Writer and Lookout). Features, models and Experts change as the product develops. If a change materially reduces what paid subscribers get, we'll give at least 30 days' notice.
4. Plans
| Plan | Price | Includes |
|---|---|---|
| Guest | Free, no account | 10 messages a day; one Lookout check; chats clear after 8 hours |
| Essential | Free | Unlimited messages; unlimited Lookout; choice of chat timer; About you plus up to 3 active custom Knowledgebooks (more go on the Shelf); one use each of Researcher, Writer, Deep Research, a voice conversation and a file upload |
| Expert | $20/month or $200/year | Everything in Essential, plus unlimited Experts, Deep Research, voice and uploads; Claude Opus and Precise mode; unlimited Knowledgebooks; chat sharing links |
| Family (when available) | $20/month ($200/year) for the first person, plus $10/month ($100/year) for each additional person, up to 8 | Each person gets their own private account with Expert features |
Export and deletion are free on every plan. Downgrading never deletes your content.
5. Launch offer
New annual Expert subscriptions bought between September 21 and October 31, 2026, or a later end date we announce on our pricing page, cost $100 for the first year. They renew at $200 a year unless you cancel before renewal. The offer applies only to the first person on an account and only to annual plans, and each person can use it once.
6. Earlier plans
- Founding Membership closed to new members on July 13, 2026. Founding Members keep full Expert access at their locked price ($10/month or $100/year) for as long as their membership stays active, with no increases. It can't be transferred. If you cancel, the locked price ends once your current period runs out.
- Promotional Expert pricing ($12/month or $120/year) is no longer sold. If you have it, it continues until we change it, with at least 30 days' notice.
- Free trials are no longer offered. Trials started before September 13, 2026 continue under the terms shown when they began.
7. Billing, renewal and cancellation
Apple, Google or Stripe (through RevenueCat) process payments; we never see your card or bank details. Subscriptions renew automatically at the end of each billing period until you cancel. Cancel in your App Store or Google Play settings, or in your account settings on the web. After you cancel, paid features continue until the end of the current period. Then your account moves to Essential, and your Knowledgebooks and settings stay.
Price changes apply from your next renewal, with at least 30 days' notice of any increase. Payments aren't refundable, except where the law or Apple's or Google's refund policies require. App store refund requests go to Apple or Google. Prices don't include applicable taxes.
8. Your content
You own what you put into the Service and, to the extent the law allows, the output it gives you. You give SafeLife a limited license to process your content only to provide the Service. That covers sending it to our AI and service providers, suggesting and storing Knowledgebook content under your Keep mode, and storing content as the Privacy Policy describes. The license ends when your content is deleted, apart from the backup and log copies described in the Privacy Policy. We don't use your content to train AI models. Output may be similar to output given to other people.
9. Chats and auto-deletion
Chats clear on your timer: 7 days by default, or 8 hours or 30 days. You can extend any chat to 30 days. Guest chats clear after 8 hours. We can't restore cleared or deleted chats. To keep something, save it to a Knowledgebook, copy it, or download it as a PDF where that's offered.
10. Knowledgebooks
Your Knowledgebooks are yours, and they stay until you delete them. What gets kept depends on your Keep mode. AI-suggested facts can be wrong, so review what you keep. Don't store other people's sensitive information unless you have the right to. On the free plan, custom books over the limit go on the Shelf: they aren't used in chat, but you can still read, export and delete them. We may set reasonable size limits.
11. Sharing
Anyone with a shared chat link can view that chat. Links stop working when the chat is deleted or the link expires. Don't share conversations that contain information you don't want others to see.
12. Lookout
Lookout gives a risk assessment based on AI analysis and third-party reputation data. It isn't a guarantee. It can miss scams or flag legitimate messages. A result describes risk signals, not a finding that any person or business has done something wrong. Before acting, contact the organization directly using a phone number or website you trust. If you've already sent money or personal information, contact your bank and local authorities. Don't use Lookout to harass or accuse others.
13. AI output and professional advice
AI can be wrong, incomplete or out of date. Check important information yourself. The Service isn't a doctor, lawyer, financial advisor or therapist, and an Expert's name describes its job, not a professional qualification. Don't use the Service in an emergency; call 911 or your local emergency number. You're responsible for decisions you make based on output.
14. Acceptable use
Don't use the Service to:
- break the law, or harm, harass, threaten or impersonate anyone
- create child sexual abuse material or content that endangers minors
- create malware, phishing or spam
- get around safety filters
- access the Service with bots or scrapers without our written permission
- resell access
- disrupt the Service or upload harmful files
- abuse free offers, for example by creating multiple accounts
We may suspend or close accounts that break these rules. For serious violations, we may do so without notice.
15. Third-party services
Search results, links and app stores belong to third parties. We aren't responsible for their content or practices.
16. Our property and feedback
The Service, its design and our brands belong to SafeLife. Anthropic keeps its rights in its models. If you send us feedback, we may use it without owing you anything.
17. Ending your account
You can delete your account at any time, as the Privacy Policy describes; deletion is permanent and doesn't refund the current period. We may suspend or close accounts for violating these Terms or when the law requires. We may also close free accounts inactive for 12 months or more, after at least 30 days' email notice. We won't close a paid account for inactivity during a paid period.
18. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the Service will be uninterrupted or error-free.
19. Limitation of liability
To the fullest extent the law allows, SafeLife isn't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for all claims won't exceed the greater of what you paid us in the 12 months before the claim, or $100. Some jurisdictions don't allow these limits, so they may not fully apply to you.
20. Indemnity
You'll indemnify SafeLife against claims arising from your misuse of the Service or your violation of these Terms or of someone else's rights.
21. Disputes
Please contact us first at mike.ebener@asksafely.ai; we'll try in good faith to resolve it within 30 days. If we can't, Delaware law governs, without regard to its conflict-of-law rules, and disputes go to the state or federal courts in Delaware.
22. Apple and Google
If you got the app from the Apple App Store:
- These Terms are between you and SafeLife, not Apple.
- Apple has no obligation to maintain or support the app.
- Apple isn't responsible for product claims, intellectual property claims or warranty claims beyond refunding the purchase price.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.
Google Play's terms also apply to apps downloaded from Google Play.
23. Changes to these Terms
For material changes, we'll notify registered users by email or in the app at least 30 days before they take effect. Changes that only add features or lower prices can take effect right away. If you keep using the Service after changes take effect, you accept them.
October 1, 2026 update. This version adds Knowledgebooks, Lookout on the free plan, the launch offer, the 7-day default timer and 30-day chat extensions, and closes the free trial and Founding Membership to new users. It takes effect right away because it adds features and doesn't reduce any existing subscriber's features or raise their price.
24. General
These Terms and the Privacy Policy are the entire agreement between you and SafeLife about the Service. If any part is unenforceable, the rest still applies. Not enforcing a term doesn't waive it. You can't transfer these Terms; we may transfer them to a successor that takes on our obligations.
25. Contact
SafeLife Inc., Minneapolis, MN · mike.ebener@asksafely.ai. SafeLife Inc. is a Delaware corporation.