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Ask Safely by SafeLife Privacy Policy

Ask Safely Privacy Policy

Last Updated: August 29th, 2025

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Introduction

Thank you for choosing Ask Safely by SafeLife Inc. ("we," "our," or "SafeLife"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SafeLife Assistant mobile application ("App") during the TestFlight beta phase. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

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Information Collection​​

Types of Data Collected

Personal Data

When you register for and use Ask Safely, we may collect the following personal information:

  • Email address (encrypted)

  • Password (encrypted)

  • Any user-generated information provided in prompts or conversations with the AI assistant (encrypted)

  • Default data received from Apple App Store

Non-Personal Data

We may also collect non-personal information that does not directly identify you, such as:

  • Device information (e.g., device model, operating system version)

  • Usage data (e.g., features used, time spent in the app)

  • Error logs and performance data

 

Collection Methods

Information is collected:

  • When you create an account

  • Through your interactions with the App

  • Automatically through your device

Use of Your Information

We may use the information we collect about you to:

  • Create and manage your account

  • Provide and maintain our App functionality

  • Respond to your inquiries and support requests

  • Improve the App based on feedback and usage patterns

  • Analyze usage patterns to enhance user experience

We do not attempt to access or analyze individualized data contained in your prompts. We are working toward implementing systems that will prevent us from having any access to that data in the future.

Disclosure of Your Information

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We share minimal necessary information we have collected from you for the sole purpose of enabling the Ask Safely app experience.

 

Your information may be disclosed as follows:

Third-Party Service Providers

  • AWS: We share user data (chat prompts) with Amazon Web Services for LLM (Large Language Model) inference processing. Your username and password are also stored used advanced encryption outlined below.

  • Brave Search: We use Brave Search API to provide web search functionality when users request current information or enable search features. Search queries are processed through Brave's privacy-focused search infrastructure. Brave does not track users or build profiles from search queries. Only the search query text is shared with Brave, not your personal account information.

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More information about their policies can be found here:WAWS Data Protection page: https://aws.amazon.com/compliance/data-protection

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Legal Requirements

If required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend our rights or property

  • Prevent or investigate possible wrongdoing in connection with the App

  • Protect the personal safety of users of the App or the public

  • Protect against legal liability​

​In these cases, we will do everything in our power to protect your privacy and inform you when legally possible.

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Data Retention and Security

Data Retention

We retain chat data up to 8 hours after the latest chat response. After this period, the data is permanently deleted from our systems and is no longer accessible to you, SafeLife, or AWS.​

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Security Measures

We use commercially reasonable and often, best-in-class security measures to protect your information:

  • End-to-End Encryption: All sensitive user data including passwords, email addresses, and authentication codes are now encrypted using AWS Key Management Service (KMS) with enterprise-grade AES-256 encryption before storage in our database.

  • Chat Message Encryption: All chat messages are automatically encrypted using envelope encryption with AWS KMS-generated keys and AES-256-GCM encryption, ensuring your conversations remain private and secure.

  • Zero-Knowledge Architecture: Your sensitive data is encrypted in a way that prevents unauthorized access, even by our systems administrators, as encryption keys are managed by AWS's FIPS 140-2 validated hardware security modules.

  • Automatic Key Management: Encryption keys are automatically rotated and managed by AWS KMS infrastructure, eliminating human handling of cryptographic material and reducing security risks.

  • Enhanced Authentication Security: One-time passwords (OTP) and authentication tokens are encrypted during storage and transmission, providing additional protection against unauthorized access attempts.

 

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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User Rights

You have the right to:

  • Access the personal information we have about you

  • Correct inaccuracies in your personal information

  • Request the deletion of your personal information

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To exercise these rights, please email support@safelife.ai. We will respond to your request within 7 business days.

Age Restrictions

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This Application is not intended for children under 17 years of age. We do not knowingly collect personal identifiable information from children under 17. If we discover that a child under 17 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

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Geographic Restrictions

The App is provided for use only by persons located in the United States. If you use the App outside of the United States, you do so on your own initiative and are responsible for compliance with local laws.

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Invite launch stage Information

As a invited early user, please be aware that:

  • The App is constantly being improved and may contain bugs or errors as we iterate

  • We may collect additional diagnostic information about app crashes and performance

  • The terms of this Privacy Policy apply now and may be updated in the future

  • Apple may collect certain information as outlined in their policies

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: SafeLife Email: support@safelife.ai

 

By using Ask Safely you acknowledge that you have read and understand this Privacy Policy.

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